Building an SLO-Driven Culture at Salesforce

Salesforce built a platform to monitor Service Level Objectives (SLOs). The platform provided service owners with deep and actionable insights into how to improve or maintain the health of their services, to find dips in SLIs, to find dependent services that weren’t meeting their own SLOs, and overall provide a better understanding of customers’ experience with their services. By Matt Saunders

Salesforce built a platform to monitor Service Level Objectives (SLOs). The platform provided service owners with deep and actionable insights into how to improve or maintain the health of their services, to find dips in SLIs, to find dependent services that weren’t meeting their own SLOs, and overall provide a better understanding of customers’ experience with their services.

By Matt SaundersRead More

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