In a recent blog post, Sidu Ponnappa shared how MTTR should be a key business metric to measure engineering efficiency. Ponnappa notes that only tracking uptime provides no goals to target for improvements. In a recent talk at SREcon22, Courtney Nash, Senior Research Analyst at Verica, shared that MTTR can misrepresent what is actually happening during incidents and can be an unreliable metric. By Matt Campbell
In a recent blog post, Sidu Ponnappa shared how MTTR should be a key business metric to measure engineering efficiency. Ponnappa notes that only tracking uptime provides no goals to target for improvements. In a recent talk at SREcon22, Courtney Nash, Senior Research Analyst at Verica, shared that MTTR can misrepresent what is actually happening during incidents and can be an unreliable metric.
By Matt CampbellRead More
